Sent: Saturday, October 06, 2012 9:00 AM
Subject: Thank you!
I want to thank you for the excellent job that your company has provided for me this summer. You have blessed us with a warm house without drafts finally. It was an answer to prayer and a wonderful feeling to wake up without a draft blowing by you. Thanks for your prompt service and your courteous help.
May The Lord bless you,
PS Pass this onto Derrick and Matt if you will for me please. They worked very hard.
Sent from my iPhone=
From: Chris White
Sent: Thursday, November 15, 10:41 AM
Subject: RE: Sound Batts and Vapour Barrier Proposal
Thanks to you and Steve and team for a great job, very pleased with everything. Just to let you know we finished the vapour barrier on the garage ceiling as we had to strap it last weekend.
Sent: Monday, July 11, 2011 10:08 AM
To: Wilkin, James
Subject: - Follow Up
Good morning James,
Thank you again for your business! I am very glad to hear that you are happy with the work.
I am quite proactive in following up on the work we do to ensure everything met and hopefully exceeded your expectations. In the coming weeks and months, if there are any concerns that arise please contact me directly. E-mail is the best place to reach me, but my phone is also on all the time (416.788.2383).
Our phone conversation last week indicated you are quite happy thus far with what we have done. I was hoping you would be open to writing your thoughts out in a few sentences. A simple reply email to that end would be great! Your input is an important barometer for all the departments within the company and how successfully they work together to satisfy our clients.
No rush or pressure with this request. If you are not comfortable writing something out that is o.k. too.
Thank you once again for working with us!
Have a great week,
From: Wilkin, James
Sent: Monday, July 11, 2011 10:58 AM
Subject: Re. - Follow Up
The product you delivered was excellent, and your customer service was excellent. Overall the product exceeded my expectations and I felt like I was looked after throughout the process, in the hands of a capable organization. I was please I selected you to perform the work. I would recommend you to others and when I insulate my basement I will call you back. Some specific things that I noted were:
Prompt Service. The service was always prompt. Starting from my call to your head office, you (local rep) called me right back and were able to meet right away. The work was scheduled in short time frame. The crews showed up on time or ahead of schedule at every stage.
Great People. Everyone was polite, courteous and professional. From sales rep to work crews to admin in your office calling to give info or get billing info.
Good Process. Clearly all your systems work together well. I got the right info from respective people at the right time. Info about how to prep for the work was delivered right when I needed it. Someone called about billing right after the first crew was done. You called to follow up right after the last crew was done.
Hope that helps.
From: Gwen Harvey
Sent: Friday, November 09, 9:26 AM
Subject: RE: Installation
Thanks Trevor, I don’t have an answering machine at home right now with all the reno’s happening & I was worried that I was missing a call from you’re a/r dept and didn’t want to leave anything outstanding.
I wanted to say thank you to your crew doing such a fantastic job. Everybody was extremely friendly & polite and they were most helpful with doing the work as quickly and will as little mess as possible. I have referred your company to two people already and hope that you receive additional business thru the referrals.
Take care and bye for now.
Team Lead, Mortgage Specialist
From: Lynda Draper
Sent: Monday, December 03, 11:25 AM
Subject: Re: Question...
Thanks again for the prompt response. No problem re. the referrals. You have been very helpful and responsive, so that counts for a lot these days...
On Sun, Dec 2, 2012 at 8:32 PM, Trevor <firstname.lastname@example.org> wrote:
Thank you for passing along our name to your friends! I will be sure to take care of them extremely well.
Sent: Tuesday, July 24, 2012 4:17 PM
Cc: Trevor; Kevin
Subject: Re: Insulation
Thanks - I gave trevor the $10,000 cheque amount this morning.
Keep you both posted on when the basement is ready - I'm hoping by Aug 8th or so for you guys.
Thanks again - great work to both of you.
Sent from my iPhone
Sent: Thursday, June 21, 6:53 PM
Subject: RE: Lennox Ave Job
Let me start by commending you and your company. When we met Francois at the show I knew we had the right guy when he indicated he was from Hearst. Northern boys are no non-sense and that's why I felt bad when OUR plans changed. However, despite the change in our plans and the reduction in business, your company's service never swayed. Trevor, you're a great
representative that made us extremely comfortable with your company's product and SERVICE and we never even looked into other quotes after meeting with you.
The installation guys today were equally as good. Not one complaint or concern regarding the job......despite the extreme heat!!!!!! The job seems as exactly as planned and we are happy customers!!
Thanks again to you and the whole team. I will happily, and confidently, refer your business to any friends or family.
Graham , Broker, Royal LePage - Your Community Realty
On Jul 4, 2012 10:44 PM, "Trevor” wrote:
Hi Mark and Shasha,
Just checking in to see how things went today.
I want to make sure you are happy with the service and results- with the hot weather you should be noticing a difference right away in your cooling.
Looking forward to your feedback,
From: Mark Chan
Sent: Thursday, July 05, 2012 6:12 AM
Subject: Re: Insulation - Touching Base
Hi Trevor, great to date. The guys were punctual, neat and things looked good when I briefly poked my head in. If anything comes up will let you know, but I'm confident things will be good.
From: Paul Bionda
Sent: Tuesday, October 02, 2012 1:05 PM
Subject: RE: Basement Spray Foam
Hi Trevor, just wanted to thank you for setting up the spray foam in my basement. The crew was here this morning before 8am and were gone by 10:30. They were very thorough, and professional. They explained everything ahead of time and made sure anything that required covering was done and everything was cleaned up before they left. I am looking forward to the cooler months now to see how much of a difference this will make in my basement, I am sure I can't even imagine the difference. Thanks again, and if you ever need a referral feel free to pass my name along.
From: Kimberley & Scott
Sent: Thursday, December 13, 2012 5:57 PM
Subject: McGregor - Bowmanville Spray Foam
Good evening Trevor,
Just wanted to let you know my husband just arrived home and he is very pleased with the spray foam job your crew did this morning.
The guys were polite, courteous and respectable looking.
The McGregor's, Bowmanville
To: branden drew
Subject: RE: Touching Base
Date: Mon, 17 Dec 2012 12:25:54 -0500
Thanks for paying Derek directly on the weekend. All should now be good to go for your ceiling drywall install. What is your timing to complete this work?
I want to stay on top of the blown-in attic part of the work, but it cannot be done until the ceiling drywall is in place.
Let me know what you think.
From: branden drew
Sent: Monday, December 17, 2012 12:30 PM
Subject: RE: Touching Base
Sounds great! Thanks Trevor you have been amazing during this whole installation.
From: Jeff, Mount Albert
Sent: Friday, December 28, 10:28 PM
Subject: Re: Follow Up
pass my thanks on to the guys and steve
wonderful job, very warm in there already
From: Gary L.
Sent: Thursday, January 17, 2013 4:29 PM
Hi Trevor - left you v-mail late this afternoon on your cell.
Scott and Archie got here just after 10 AM and left around 3:30pm - they did a great job and I told them that I appreciated people like them that take true pride in their work, were polite and they made sure that everything was done right from start to finish including clean-up. Nice to see that they care about what they do and confirmed that I was happy with what they did too.....great work guys!... and Thank You! Your quality of staff are one of the reasons why I am a repeat customer.
From: Chuck S.
Sent: Saturday, February 02, 2013 12:41 PM
You did a Great job, the two guys who came to install the insulation were very nice, they took care in how they brought the hose for the insulation into our home, they created no mess the cleanup afterwards was a bit of vacuuming carpet. We had put plastic drop sheets in the closet covering the clothing which stopped the dust.
We have a 2 to 3 degree C temperature increase on the second floor and the attic is very quiet, no wind noise.
Thanks for a job well done.
From: Steven D.
Sent: Tuesday, April 30, 2013 9:26 PM
Subject: Re: Touching Base
The garage looks great. No cracks or putty have fallen off onto the floor. The light is working perfectly after Tony fixed the drywall. Very pleased with the work.
Thank you for following up after the work was completed. I am pleased that everything turned out and that you constantly reassured me that everything will get done properly.
A very reliable company that stands behind their work and guarantee.
Steven D., Whitby
From: Sandra C.
Sent: Tuesday, May 14, 8:14 AM
Subject: 30 Anti Drive, Etobicoke
Yesterday we had your crew do our insulation install in our basement. I believe it was Travis and Tim from your Milton office.
We just wanted to let you know how pleased we were with the job. These guys were super nice, polite and friendly to deal with. They did an excellent job and left our place very clean.
We still have another side of our basement to do and when we are in a position to move forward with this we will definitely call you back. We'd be happy to refer your company also.
Thank you again.
Carlo and Sandra C.
We are very proud of the quality work we do.
It is a simple philosophy - do what you say you will do, when you say you will do it, better than anyone else can do it
Sound too good to be true?
Then read what some of our clients say -